What we collect
When you call or send the enquiry form, we collect the details you give us. That usually means your name, phone number, email address, suburb or street address, and a description of the tree work, plus any photos you send. Like most websites, this site may also record basic technical information such as pages visited, browser type and approximate location, through cookies and analytics tools.
Why we collect it
We use your details to respond to your enquiry and to pass it to an independent local contractor who can quote and carry out the work. We may also use them to follow up on your enquiry. We do not sell your personal information.
Who we share it with
Because this is a referral service, your enquiry details are shared with the contractor (or contractors) best placed to help you. Those contractors are separate businesses and handle your information under their own privacy practices. We may also use service providers that help us run this website, the enquiry form and our phone lines, and they only use the information to provide those services.
We may disclose information where required by law.
How it is stored
Enquiry information is stored with the service providers that operate our forms, phone and email systems. We take reasonable steps to protect it from misuse, loss and unauthorised access, but no online system is completely secure.
Your choices
You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Use the contact details on the contact page. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
Cookies and analytics
This site may use cookies and similar tools to understand how visitors use it. You can block or delete cookies in your browser settings; the site will still work.
Changes
We may update this policy from time to time. The current version is always on this page.